Refund and Returns Policy

REFUND AND RETURNS POLICY

Valeora – myvaleora.com

Last updated: June 2026

ARTICLE 1 – RIGHT OF WITHDRAWAL

In accordance with Article L.221-18 of the Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to provide reasons.

To exercise this right, please contact us by e-mail at: contact@myvaleora.com, indicating your order number and your wish to return the item.

ARTICLE 2 – RETURN CONDITIONS

To be accepted, any returned product must be:

  • Unopened and unused, in its intact original packaging
  • Returned within 14 days of your withdrawal notification

⚠️ Hygiene Exception: In accordance with Article L.221-28 of the Consumer Code, unsealed or opened care products cannot be returned for hygiene reasons. This includes soaps and cosmetic products that have been used.

ARTICLE 3 – DEFECTIVE OR NON-CONFORMING PRODUCTS

If you receive a product that is defective, damaged, or does not conform to your order, please contact us within 48 hours of receipt at contact@myvaleora.com with:

  • Your order number
  • A photo of the product concerned
  • A description of the problem

We will proceed with a replacement or a full refund, including return shipping costs.

ARTICLE 4 – RETURN PROCEDURE

1. Send an e-mail to contact@myvaleora.com with your order number
2. We will confirm the return address within 48 hours
3. Ship the product in its original packaging
4. Return shipping costs are at your expense (except for defective products)

Return address: 15 bis route des Andelys, 27150 Frenelles-en-Vexin, France

ARTICLE 5 – REFUND

Once the return is received and verified, we will inform you by e-mail of the approval or rejection of the refund.

If approved, the refund will be processed to your original payment method within a maximum of 14 days. Initial shipping costs are non-refundable, except in the case of a defective product.

ARTICLE 6 – NON-REFUNDABLE ITEMS

  • Opened or used products (hygiene reasons)
  • Products returned after the 14-day period
  • Products damaged by improper use

ARTICLE 7 – CONTACT

For any questions regarding a return or refund:
E-mail: contact@myvaleora.com
Response time: within 48 business hours